Brookfield Health Eliminates Staffing Gaps and Reduces Costs After Switching to Nursa

Facility Background

Brookfield Health and Rehabilitation of Cascadia is a skilled nursing and rehabilitation provider located in Battle Ground, Washington. It has approximately 80 full-time staff members and uses Nursa to cover weekend shifts, holidays, and last-minute call outs.

The Challenge

As with many other facilities, Brookfield experienced the strain from the nationwide nursing shortage caused by an aging population, nurse burnout, and inequitable workforce distribution. The facility experienced frustrations not only staying fully staffed, but also ensuring reliable clinicians were at the bedside of its patients.

“Finding the right amount of staff is the number one pain point in this job,” started Josh Clark, CEO of Brookfield Health and Rehabilitation of Cascadia. “The need for staffing support is a day-by-day question. Sometimes I don’t know if I need support for tomorrow until 10 PM the night before. While we always try to exhaust our internal resources, occasionally we need the extra help.”

Josh and the Brookfield team looked into ways to alleviate the stress caused by the lack of staff support, ultimately looking into options across agency and PRN staffing. “Agency staffing doesn’t provide an easy-to-access platform where I can easily request and schedule shifts which is why we turned to Nursa.”

The Solution

Nursa’s easy-to-use platform and dedicated local support were the top reasons the Brookfield team made the switch. “When we’re in a crunch, Nursa becomes the most important part of our processes,” Josh explained. “The ease of access between my computer and my phone to see if a shift needs to be filled is huge. I don’t have to pick up the phone to call someone for help.”

The PRN model was the perfect solution to support last-minute call outs and unfulfilled weekend shifts. “We don’t always know in advance if there is going to be a call out. During these moments, we’ve reached out to Nursa clinicians who have worked at our facility previously to see if they would be willing to help pick up a last-minute shift,” Josh acknowledged. “Switching to Nursa helps us plan out weekends which eases stress across the whole team.”

Alongside the Nursa’s ease of use, the Brookfield team has been able to find solace in local Nursa representatives, Luke and Zeke. “The local team is fantastic. They’re always happy to help us with adding bonuses or [filling] last-minute call outs. Utilizing the local team is a big part of why we enjoy using Nursa,” mused Josh.

Integrating Nursa into Brookfield’s staffing model has provided a smooth solution for handling last-minute call outs and weekend shifts, while also offering the support of local representatives who are ready to assist with any emergencies. As a result, the entire Brookfield team is consistently well-prepared to support the health and well-being of its patients.